Terms and Conditions

    1. General

    By using the services provided by Fixpress including phone, iPad, MacBook, laptop repair, and data recovery you agree to the following terms and conditions. Please read carefully before proceeding with any service.

    2. Services Provided

    We offer:

    • Phone, tablet, and laptop repairs (screen, battery, motherboard, etc.)

    • MacBook and iMac repairs

    • Data recovery from phones, laptops, and external drives

    • Software and hardware diagnostics

    3. Quotes & Assessments

    • All devices are assessed before repair.

    • We offer free quotes. If you choose not to proceed, a diagnostic fee may apply.

    • Quotes are valid for 7 days unless otherwise stated.

    4. Repair Warranty

    All hardware repairs performed by Fixpress Centre come with a 3-month limited warranty covering parts and labour for the specific issue we repaired.

    What the warranty does not cover:

    • Any physical damage after the repair has been completed regardless of whether it happens minutes, hours, or days after pickup.

    Examples of physical damage include:

    • Cracked screens or displays (even small or hairline cracks)

    • Bent or dented frames

    • Water or liquid exposure

    • Burn marks or corrosion

    • Broken charging ports or connectors due to force

    • Any other visible impact or pressure-related damage

    We want to make it clear:

    It does not matter if the damage occurred 10 minutes or 10 days after the repair—any new physical damage voids the warranty.

    We inspect all devices during pickup and encourage you to do the same. Once the device leaves our store in working condition, we cannot be held responsible for how it is handled.

    Other exclusions:

    • Software issues or conflicts

    • Battery swelling due to heat or misuse

    • Problems caused by third-party repairs or unauthorized tampering

    If you notice an issue after repair, contact us immediately. We assess warranty claims case-by-case based on diagnostics and visible signs.

    5. Data Recovery Disclaimer

    • While we make every effort to recover your data, success is not guaranteed.

    • Fixpress Centre is not responsible for any data loss that occurs during recovery.

    • You should always back up your data before submitting your device.

    • All recovered data is treated confidentially.

    6. Payments

    • Full payment is required upon job completion.

    • Devices will not be released until payment is made in full.

    • We accept cash, card, and other approved payment methods.

    7. Unclaimed Devices

        • Devices left uncollected for more than 60 days from the time of notification will become the property of Fixpress Centre.

        • After this period, the device may be recycled, disposed of, or used for parts to recover costs associated with storage and diagnostics.

        • We will make reasonable attempts to contact you (via phone, SMS, or email) before recycling or disposing of the device.

        • If a device is deemed unrepairable, it may not be returned in the same condition it was received. During the repair or diagnosis process, disassembly or testing may be required, and the device may not be fully reassembled if repair is not possible.

        • Fixpress Centre is not liable for any cosmetic or functional changes to unrepairable devices after assessment.

      8. Liability

    Fixpress Centre is not responsible for:

    • Pre-existing issues or manufacturer defects

    • Data loss during repair or data recovery

    • Any damages occurring after the device has been returned to the customer

    In rare cases where accidental damage occurs during a repair, we will offer a fair solution—either a replacement part, refund, or store credit depending on the circumstances.

    9. Customer Responsibilities

    • Provide accurate information about your device and any known issues

    • Back up all personal data before submitting a device

    • Remove SIM cards, memory cards, and personal accessories before handing over the device

    10. Updates to Terms

    These Terms and Conditions may be updated without notice. The latest version will always be available on our website.

    11. Disclaimer – Apple Affiliation

    Fixpress employs Apple-certified Mac technicians who are trained to repair and service Apple products. However, Fixpress is not an Apple Authorised Service Provider. The use of the word “Apple” and the Apple logo on this website is for descriptive and informational purposes only. All trademarks, including “Apple” and the Apple logo, are the property of Apple Inc., and no affiliation or endorsement is implied.

    12. Contact Us

    If you have any questions about these Terms, please contact us:

    Fixpress Centre

    📞 08 62617580

    🌐 www.fixpress.com.au