Not in Perth? We'll Fix It By Mail.
No repair shop nearby? Send us your iPhone, iPad, MacBook, laptop, or Samsung phone from Kalgoorlie, Karratha, Port Hedland, the Pilbara, Goldfields, Kimberley, or anywhere else in regional WA, and we'll post it straight back once it's fixed.
How mail-in repair works
Whether you're in Karratha, Broome, Kalgoorlie, Esperance, or anywhere else in WA without a repair shop nearby, getting your device fixed is simple.
Call or message us
Tell us what's wrong with your device. We'll give you an idea of cost and confirm it's something we can fix by mail.
Pack and post it
Pack your device securely and send it via Australia Post with tracking. We'll give you our address and any instructions you need.
We diagnose and repair
Once it arrives, we confirm the issue and cost before starting any work. No surprises, no repairs without your approval.
We post it back
Fixed and tested, then shipped back to you with tracking. Most repairs are turned around within a few business days of arrival.
What we repair by mail
Most of our regular repair services are available through the mail-in service.
iPhone repairs
Screen, battery, charging port, back glass, and water damage repairs for all iPhone models.
Samsung repairs
Screen, battery, and charging repairs for Galaxy S, Note, and A-series phones.
MacBook repairs
Screen, battery, keyboard, logic board, and water damage repairs for MacBook Air and Pro.
Laptop repairs
All major brands, HP, Dell, Lenovo, ASUS, and more, alongside MacBooks.
iPad & tablet repairs
Screen and battery replacement for iPad and Samsung Galaxy Tab devices.
Data recovery
Recovering photos and files from devices that won't boot, sent in and returned once complete.
Shipping & pricing
We confirm the repair cost before starting, so there's no surprise once your device arrives.
| Item | Detail | Cost |
|---|---|---|
| Diagnostic quote | Before you send anything | Free |
| Repair cost | Same as in-store pricing | Confirmed before work starts |
| Return shipping | Tracked Australia Post | Included |
You cover postage to us; we cover tracked postage back to you once the repair is complete.
Frequently asked questions
Is mail-in repair safe for my device?
Yes, with proper packaging and tracked postage both ways, mail-in repair is a safe and common way to get devices serviced when there's no local shop. We'll give you packing guidance before you send anything.
How long does mail-in repair take?
Once your device arrives, most repairs are completed within a few business days. Total time depends on Australia Post transit times to and from your location, which vary across WA.
What if the repair costs more than expected once you open it up?
We'll always contact you to confirm the price before doing any work. If it costs more than the initial estimate, you decide whether to proceed, there are no surprise charges.
Will my data be safe?
Yes. We treat mail-in devices with the same care as in-store repairs. If data recovery is part of the job, we operate under a no data, no cost policy, you only pay if we can recover something.
What if my device can't be fixed?
If we can't repair it, we'll let you know and post it straight back at no charge for the diagnostic.
Is there a warranty on mail-in repairs?
Yes, mail-in repairs come with the same 3-month warranty as our in-store repairs, covering parts and workmanship.
Ready to send in your device?
Call us to get a free quote and packing instructions, wherever you are in WA.