Frequently Asked Questions

Why should I send my device to Fixpress?

Fixpress is one of the Australia leading mobile phone and tablet repair specialists. Although we repair hundreds of devices every week from all across the WA and other states.we still give each and every device our undivided attention and care. We know the importance of keeping you informed, so we will let you know when we receive your device, when it is being repaired and when it’s ready to be returned. For added reassurance, all our repairs comes with3 months warranty. Check our Terms and Conditions for full details.

How long will it take to repair my device?

Most repairs are carried out within 24-48 hours upon receipt of your device; some more involved repairs such as liquid damage may take longer. We pride ourselves on our quick turnaround times but if there is a delay for any reason we will keep you fully informed.

I would prefer to bring my device in person. Can I wait while it is being repaired?

Yes (we like to meet our customers!). You are welcome to drop-off your device at our Centre. If you have an urgent repair, we can repair most devices while you wait. Typically for most phone repairs this will take around 45 mins. iPad repairs take 2-3 hours.. Our Repair Centre is based in Hay St. Perth CBD,. Just give us a call or online to book an appointment..

How do you return my device?

All our repairs comes with Registered return delivery. This service is by fully tracked courier. We have specially designed box packaging to ensure your device is well protected during transit.

How do I arrange a courier to collect my device?

Simply select the courier collection option at the checkout page. We will then contact you to organise a convenient day for collection. Collection will be at any time between 9am and 5:00pm Monday to Friday but you will be notified before. Please note, packaging is not provided. It is essential that your device is adequately protected during transit as we are not liable for any damage or loss caused by inadequate protection. We strongly recommend that you send your device in it’s original box or padded box.

Is there anything I should do before sending in my device?

We recommend that you back up your device and reset it to the original factory settings. This way your privacy is protected and we are able to fully test the device after repair.

How do I send in my device for repair?

Firstly, order your repair online. Once your have proceeded through the checkout and made payment you will be automatically sent an order confirmation by email. We recommend that you use Registered post our Express Next Day Special Delivery service. Then send it to: Fixpress Repair Center G7 , 160 St Georges Terrace Perth 6000 WA Tel: 08 62617580 Once we receive the device we will attempt the repair. If the problem is more serious than expected we may need to contact you to advise you of a new price, and get your authority to continue. Once we have completed the repair we will return your device using registered or express post.

Will any repairs void my manufacturers warranty?

Repairs not conducted by the manufacturer will usually void your warranty. Accidental damage to your device is not covered under most manufacturer warranties.

What kind of parts do you use for repairs?

We use only high quality third party manufacturer parts for our repairs. All our parts are carefully selected to offer an equivalent standard of finish, fit and long term reliability. For added reassurance, we offer 3 month warranty.

Is there a warranty?

All our repairs carry a 3 month warranty except the following: liquid damage repair Please check our Terms and Conditions for further details.

What payment methods do you accept?

We accept credit or debit cards as well as PayPal and Cash

Will I lose any data from my device?

For the majority of repairs, your data will remain unaffected, however there are some instances such as liquid damage that could result in data loss. We strongly advise all customers to back up their data before sending in their devices.

If you can't fix my device can you sell me a refurbished one?

We do not currently offer replacement handsets for sale but we will be launching this service very soon.

When do I pay for the repair?

Payment for repair is made upfront. This ensures that when you device arrives, we have the parts available, have allocated a technician to your device and can meet our turnaround time of 24-48 hours.

What happens if I change my mind?

If we haven't already started your repair, we are happy to return your device to you. However, we do ask that return postage is covered.which is usually around $10-15 depending on the device. Once the repair is underway or has been completed we will not be able to offer a refund unless the completed repair is faulty.

What if I don't know what's wrong with my device?

Sometimes it isn't obvious what is wrong with your device. If this is the case, we offer a free diagnosis service. Simply select the 'Diagnostica?' button on the repair page. Once we receive your device, our technicians will inspect it and contact you with the repair work required. If you choose not to go ahead with the repair, we are happy to return your device but we do ask that return postage is covered, which is usually around $10-15.

Is my data held on my device private?

For your own protection, we strongly advise all customers to back up their data and factory reset their device before sending it to us. Fixpressadhere to strict privacy guidelines and we do not pass any personal information to third parties.

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